What is a Facebook chat bot?
A Facebook chat bot or messenger bot is like a robotic customer service person that automates conversations with customers and potential customers on your Facebook fan page and website.
You don’t have to be present all the time, you can get your bot to keep working for you, answering specific questions and making sales while you sleep.
Why should I get a chat bot for my business?
As a small business owner, you cannot monitor your business 24/7.
You need an assistant to help you answer questions and attend to customers when you are not there.
Most times, you are not able to pay an assistant, the next option is to use a Facebook Messenger bot.
Benefits of using a Facebook messenger bot
- Automate responses to FAQs- You can make your bot answer specific questions that your customers are always asking. The good thing about this is that the customer gets an immediate response when such questions are asked.
- Bots are a good way to generate leads for your products and services. The moment people get into your bot list, they are bound to remain long term customers.
- Send broadcast to all your customers at once: When people join your bot list, you can send them automated messages. Just imagine you have a product you intend to sell, you can send just one message and it delivers to thousands of people in your bot list at the same time.
How do I install a chat bot for my business?
Adding a chat bot to your Facebook fan page is quite easy to do. I use a service called chatfuel.
With chatfuel, I’m able to create my chat bots without issues and what makes their service even sweeter is that it’s totally FREE.
You can go to www.chatfuel.com to start your awesome journey to chat bot marketing.
Just follow their step by step instructions.
Is it free to have a chat bot?
At the moment, having a facebook chat bot is totally FREE. This is the best time to join up.
Do you I need to know how to code to use a bot?
No coding knowledge is required. It is as simple as ABC
How can I use my chat bot for more sales?
First, you need to get people into your bot list by giving then something of value in exchange.
When they get into your bot list, they become potential customers.
You can begin to send them messages about your business, products or services.
Your bot welcome and default messages can also be configured in a way that draws people into your business and get them to take specific actions.
Chat bot is the new gold; if your business is yet to utilize this revolution then you need to go back to the 80’s and restart your business there.
Are you currently using chat bot for your business, what challenges are you facing or what is that one awesome thing you have benefited from using it?
If you are yet to utilize it in your business, what area are you looking to use it?
Let me know your thoughts in the comment section below.